2012 Client Charter Achivement (Jan-Dec)
|
Services |
Promise |
Meeting the Time Frame / Client Charter Standard |
Exceeding the Time Frame / Client Charter Standard |
Total services |
||
|
Total (Number of services delivered meeting the time frame / standard set) |
% (Percentage of service delivered meeting the time frame / standard set) |
Total (Number of services delivered exceeding the time frame /standard set |
% (Percentage of services exceeding the time frame / standard set |
|||
|
Rental of Equipment |
Results of Equipment Rental Applications are Guaranteed to be Issued |
60/60 |
100% |
0/60 |
0% |
100% |
|
Assessment Tax |
Property Assessment Tax Bills are issued twice a year, in January and July. |
50/50 |
100% |
0/50 |
0% |
100% |
|
Cleanliness |
To ensure daily garbage collection services in commercial areas and three times a week in the housing areas and twice a month for grass cutting works and drain cleaning in a proper, precise and timely (as scheduled) manner. |
80/80 |
100% |
0/80 |
0% |
100% |
|
Planning |
To consider applications for building plans within 11 weeks from the date of registration for approval and CFO issuance within one month from the date of the application subject to conditions that have been complied with. |
60/60 |
100% |
0/60 |
0% |
100% |
|
|
To plan, implement and maintain socio-economic projects in providing comfort to residents. |
60/60 |
100% |
0/60 |
0% |
100% |
|
Enforcement |
To implement, enforce and ensure compliance of all Acts and By-laws. |
80/80 |
100% |
0/80 |
0% |
100% |
|
Valuation |
To ensure that all properties within the Council areas are assessed in detail for Tax Assessment in accordance with the rules and regulations. |
90/90 |
100% |
0/90 |
0% |
100% |
|
Financial |
To efficiently manage financial matters and regulations that are in force. |
70/70 |
100% |
0/70 |
0% |
100% |
|
Staffing / Services |
To manage and resolve personnel's staffing / services issues in terms of appointments, confirmation, entry in pensionable employment, leave application, courses, disciplinary and others from time to time. |
90/90 |
100% |
0/90 |
0% |
100% |
* The data for the achievement results is still being updated
*The client charter achievement report was displayed yearly from January to December in the year 2012.
